ReoNo
Help
Support
ReoNo support is handled by email. There is no chat widget and no public ticket form.
Email Eric
Use the Settings → Support button in the app if you can. That message already includes version, build, device, and library counts. You can also write from this page.
What to include
- What you were trying to do, and what happened instead
- iPhone, iPad, or Mac, plus the operating system version
- ReoNo version and build from Settings
- For subscriptions, restore, or hosted AI: the RevenueCat App User ID from Settings, which you can copy there
- Whether iCloud is signed in on the device
Do not send product photos, receipts, or passwords unless Eric asks for a specific screenshot. Review photos are not needed for most support questions.
Common requests
- Restore purchases: use Restore Purchases in ReoNo, then email if the entitlement does not return.
- Manage or cancel a subscription: use Apple’s subscription settings at apps.apple.com/account/subscriptions.
- Delete your library: delete reviews in the app, or use Clear All iCloud Data in Settings. Email if you also need help with hosted-AI identifiers.
- Privacy questions: see the privacy policy, then email if something is still unclear.